Sbobethk Privacy Policy — Our Firm Commitment to Protecting Your Data
We understand that sharing personal information online is a matter of trust. sbobethk takes that trust seriously — this page clearly explains how your data is collected, used, and protected.
Our Core Commitment to Data Protection
A quick overview of how your personal information stays safe at sbobethk.
256-Bit SSL Encryption
Every login, transaction, and piece of personal information is protected with bank-grade SSL encryption. Third parties have no way of accessing your data.
Data is never sold
Sbobethk never sells your personal data to third parties. We have no sharing agreements with advertisers or data brokers.
Your Control Over Your Data
You can view, correct, or request deletion of your stored data at any time — no complicated process required.
Separate & Secure Servers
User data is stored on separate, encrypted servers. Operational funds and personal information are kept in entirely isolated environments.
Minimal Data Collection Policy
Sbobethk only collects the data strictly necessary to provide its services. No excess or unnecessary data is collected.
Communication Preferences Are in Your Hands
If you no longer wish to receive promotional emails or notifications, you can unsubscribe at any time. We will honor your preference immediately.
Our Security Layers
Sbobethk uses a multi-layered security system to keep your information protected.
What types of information do we collect?
A copy of your national ID may be requested for KYC verification. This information is used solely for identity verification and is stored in encrypted form.
What Data We Collect and How
Sbobethk collects information about you in two ways — directly from you and automatically as you use the platform.
Directly Collected Information: What you provide at registration — name, mobile number, email address, date of birth. A national ID or passport may be required for KYC verification. Transaction details are recorded at the time of payment — however, your full mobile banking PIN or password is never stored on sbobethk's servers.
Automatically Collected Information: When you use sbobethk, technical information is collected — including your device type, operating system, browser, IP address, session duration, and time spent on each page. This data is used to improve your platform experience.
Please Note: sbobethk will never ask for your bKash or Nagad PIN, bank password, or card number. If anyone requests this information, it is an attempt to defraud you.
How your collected information is used
Sbobethk uses your data only for specific, limited purposes. It is never used for anything beyond what is stated or authorised.
- Account Management: Registration, login, identity verification, and account security.
- Transaction Processing: Processing deposits and withdrawals securely.
- Service Improvement: Analysing feature usage to improve the platform.
- Customer Service: For issue resolution and complaint handling.
- Security: Detecting and preventing fraud.
- Legitimate Need: Meeting legal obligations and fulfilling regulatory requirements.
- Contact: Notifying you of important account or security-related information.
If you have consented to receive promotional messages, we may send you updates on new offers and bonuses. You can withdraw this consent at any time.
Data Sharing with Third Parties
Sbobethk does not sell, rent, or share your personal data for advertising purposes. However, there are limited circumstances where data sharing is necessary:
| Reason for Sharing | With Whom | What Information |
|---|---|---|
| Payment Processing | BKash, Nagad, Rocket Gateway | Transaction amounts & references |
| Game Provider | Registered Game Partner | User ID & Game Session |
| Legal Obligations | Government / Law Enforcement Authorities | Legally Required Information |
| Fraud Prevention | Security Service Provider | Suspicious IP & Activity Logs |
Before sharing data with any third party, sbobethk ensures they adhere to equivalent privacy standards. Data protection requirements are mandatory in all third-party agreements.
Cookies & Tracking Technologies
Sbobethk uses cookies on its website and app. Cookies are small files stored on your device that help the platform recognize you.
Most browsers give you control over cookies. However, disabling essential cookies may prevent login and security features from working properly.
How Long We Retain Your Data
Sbobethk only retains your data for as long as necessary. Retention periods vary depending on the type of data:
- Account Information: For as long as your account is active, and for 5 years after closure for legal purposes.
- Transaction Records: 7 years — in compliance with international financial regulations.
- Gaming History: Minimum 90 days; 1 year for VIP members.
- KYC Documents: 5 years after account closure, or longer if required by law.
- Cookies & Session Data: Session cookies are deleted when you close your browser; persistent cookies last up to 12 months.
If you request account deletion, all data beyond what we are legally required to retain will be permanently deleted within 30 days.
Your Data Rights
Sbobethk believes you should have full control over your own data. The following rights belong to you:
| Rights | What You Can Do | How |
|---|---|---|
| Right to Access | You can view what personal data we hold about you | Via account settings or support |
| Right to Rectification | You can correct inaccurate information | Profile Settings or Live Chat |
| Right to Erasure | Request account and data deletion | Email our Support Team |
| Right to Data Portability | You can download a copy of your data | Via the Data Export Feature |
| Right to Object | Object to the use of your data for specific purposes | From Privacy Settings |
For any rights-related requests, privacy@sbobethk.app— email us and you will receive an initial response within 72 hours and a full resolution within 30 days.
Child & Minor Protection
Sbobethk strictly refrains from serving users under the age of 18. Age is verified at registration, and proof of age may be requested at any time through the KYC process.
If we discover that an account was created by someone under the age of 18, that account will be closed immediately and all collected data will be deleted.
If a parent or guardian suspects their child is using sbobethk, please support@sbobethk.app— and we will take immediate action.
Changes to the Privacy Policy
Sbobethk may update this Privacy Policy when necessary. How users are notified will depend on the nature of the changes:
- Minor Changes: The "Last Updated" date at the top of the page will be revised.
- Major Changes: A notification will be displayed each time you log in to your account.
- Major Changes: You will be notified separately via email and push notification.
Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree to the changes, you have the right to close your account.
Contact & Data Officer
For any privacy-related questions, concerns, or requests, feel free to reach out to us:
- Email: privacy@sbobethk.app
- General Support: support@sbobethk.app
- Live Chat: Available 24/7 on the platform
- Response Time: Within 72 hours for privacy requests
Sbobethk's Data Protection Officer handles privacy concerns directly. If your complaint is not resolved within 30 days, you have the right to escalate it to the relevant international data protection authority.